As you can tell from our video library and blogs, we are very excited supporters of the ShoreTel Contact Center!  You can not find a more feature rich or cost effective  solution to call routing, email routing  and web collaboration!    To be fair, however,  ShoreTel has always been ahead of the curve with “call center” like  functionality.    Out of the box, the ShoreTel IPBX has an amazing set of features that can fit just perfectly in the small “call center” model.   It may be easy to define the difference between a “call center” (i.e. phone calls only) and a “contact center” (i.e. voice, email and chat); but it is... read more